Refund & Privacy Policy

This Refund Policy explains how returns and refunds work when you buy from PCR E-Performance Ltd, whether that's a motorcycle, parts, or accessories. It should be read alongside our Returns page, where you can submit a return request, and our Terms & Conditions, which cover cancellations in more detail.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015.

To be eligible for a refund, items should generally be unused and, where possible, returned in their original packaging, within 30 days of purchase. Faulty, not-as-described, or damaged-in-transit items are eligible regardless of these conditions, in line with your statutory rights.

Please note that whether the 14-day statutory cancellation right applies depends on how you purchased — online/phone orders are treated differently from in-person showroom purchases. See our Terms & Conditions for the full detail.

Please submit a request through our Returns page, including your order number, the part number/SKU, and the reason for return. Having these details ready speeds up processing considerably. We'll review your request and confirm next steps by email, usually within 1-2 business days.

Once we've received and inspected your returned item, we'll process your refund to the original payment method within 14 days. You'll receive an email confirmation once the refund has been issued. Please allow a few additional days for it to appear, depending on your bank or card provider.

The following are not eligible for a refund unless faulty or not as described:

• Parts that have been fitted, installed, or used
• Items that were specially ordered or custom-sourced for you
• Items returned outside the eligibility window without a valid reason

If you're unsure whether something qualifies, get in touch before returning it and we'll advise.

PCR E-Performance Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have, in accordance with UK GDPR and the Data Protection Act 2018.

We are the data controller for the personal information described in this policy, meaning we decide how and why it's processed.

We collect information you provide directly, such as your name, email address, phone number, delivery address, and order details when you make a purchase, submit an enquiry, book a test ride, or request a return.

We also collect some information automatically, such as browsing behaviour on our site, via cookies (see below). We do not store full payment card details — these are handled securely by our payment processor.

We use your information to:

• Process and fulfil your orders, including arranging delivery
• Respond to enquiries, returns, and test ride requests
• Send you marketing communications, where you've opted in, you can unsubscribe at any time
• Improve our website and services
• Meet our legal and tax obligations

We use cookies to run essential site functions (like your shopping cart), understand how visitors use our site, and, where you've consented, support marketing. You can manage your cookie preferences at any time using the "Cookie preferences" link in our website footer, or through your browser settings.

We share information with trusted third parties only where necessary to run our business, including:

• Our website platform provider (Shopify)
• Payment processors, to handle transactions securely
• Delivery couriers, to fulfil your order
• Close Brothers Motor Finance, only if you choose to apply for finance

We do not sell your personal information to third parties for their own marketing purposes.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or tax reporting requirements — typically up to 6 years for order and financial records, in line with UK business record-keeping requirements.

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, in certain circumstances
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you have concerns about how we handle your information.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at sales@pcr-e.co.uk or +44 (0) 1543 579923.