These Terms and Conditions ("Terms") govern the sale
of motorcycles, parts, accessories, and related services by PCR E-Performance
Ltd ("we", "us", "our"), a company registered in
England and Wales, trading from Unit 6 Hollies Court, Hollies Park Road,
Cannock, WS11 1DB.

By placing an order with us, whether online, by phone, or in
person at our showroom, you agree to be bound by these Terms. Please read them
carefully before ordering. If you do not agree to these Terms, please do not
use our website or place an order with us.

We may update these Terms from time to time. The version in
force at the time you place your order will apply to that order.

Nothing in these Terms affects your statutory rights as a
consumer under the Consumer Rights Act 2015, the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013, or any
other applicable consumer protection legislation.

2.1
Placing an order

An order placed through our website, over the phone, or in
person constitutes an offer to purchase, which we are free to accept or decline
at our discretion. A contract between us is only formed once we confirm your
order in writing (including by email) or, for in-person purchases, once payment
has been taken and a receipt or invoice issued.

2.2
Pricing

All prices are shown in pounds sterling (£) and are inclusive of
VAT at the applicable rate, unless stated otherwise. We take reasonable care to
ensure prices are correct at the time they are published, but errors may
occasionally occur.

If we discover a pricing error on an order you have placed, we
will contact you as soon as possible. You will have the option to reconfirm
your order at the correct price or cancel it. If we are unable to contact you,
we will treat the order as cancelled and refund any payment made in full.

2.3
Payment

We accept payment by the methods displayed at checkout or
advised in-store, which may include card payment, bank transfer, and approved
finance arrangements. Payment must be received in full (or, where a deposit
arrangement applies, the agreed deposit) before an order is processed or a
vehicle is prepared for delivery or collection.

Ownership of goods does not pass to you until we have received
payment in full, including in circumstances where the goods have already been
delivered.

2.4
Finance

Where you choose to purchase using finance provided by a
third-party lender, that finance agreement is between you and the lender, and
is subject to the lender's own terms, conditions, and status/eligibility
checks. We act only as a credit broker in this arrangement, not a lender, and
are not responsible for the lender's decisions.

3.1
Delivery estimates

Any delivery or collection dates we provide are estimates only
and are not guaranteed. While we make every effort to meet advised timeframes,
delivery may be affected by factors outside our control, including manufacturer
supply, courier availability, and preparation requirements. We will keep you
informed of any expected delays.

3.2
Collection in person

You may choose to collect your order from our Cannock premises.
We will contact you once your order is ready for collection. Please bring valid
photo ID and, where applicable, your order confirmation.

3.3
Delivery

Where delivery is arranged, risk in the goods passes to you at
the point of delivery to the address provided, or at the point of collection if
collecting in person. You are responsible for ensuring someone is available to
receive delivery, or that appropriate access/parking arrangements are in place
for larger vehicle deliveries.

3.4
Vehicle registration and documentation

For new and used motorcycle sales, we will handle registration
and provide all relevant documentation (including V5C registration details,
where applicable) in accordance with DVLA requirements. Any delay caused by
third-party bodies (including the DVLA or finance providers) is outside our
control.

4.1
Manufacturer's warranty

New Kove motorcycles are covered by the manufacturer's warranty
in place at the time of purchase, the terms of which will be provided to you at
the point of sale. We will assist with any manufacturer warranty claims through
our authorised service department.

4.2 Used
vehicles and parts

Where a used vehicle or part is sold with a specific warranty
(dealer or otherwise), the terms of that warranty will be confirmed in writing
at the point of sale. Unless otherwise stated, used vehicles and parts are sold
as described, with any known faults disclosed to you before purchase.

4.3 What
warranty does not cover

Except where covered by the manufacturer's warranty terms,
warranty cover does not typically extend to:

• Fair wear and tear

• Damage caused by misuse, accident, or improper maintenance

• Modifications or repairs carried out by unauthorised third parties

• Parts not fitted or installed by us or an authorised service centre

This does not affect your statutory rights under the Consumer
Rights Act 2015, which are separate from and in addition to any manufacturer or
dealer warranty.

4.4
Making a warranty claim

To make a warranty claim, please contact our service team with
your order details, a description of the fault, and photographs where possible.
We will advise on next steps, which may include an inspection at our premises.

5.1 Your
right to cancel (distance and off-premises sales)

If you purchased online or by phone (a "distance
sale"), you generally have the right to cancel your order within 14 days
of receiving the goods, without giving a reason, under the Consumer Contracts
Regulations 2013. To cancel, please contact us clearly stating your intention
to cancel.

5.2
In-person purchases

Where a purchase is made in person at our showroom (including
following a test ride), the statutory 14-day distance-selling cancellation
right described above does not apply, as this right is specific to distance and
off-premises contracts. Any return or cancellation of an in-person purchase is
at our discretion, save for your statutory rights under the Consumer Rights Act
2015 in respect of faulty, not-as-described, or unfit-for-purpose goods.

5.3
Returning parts and accessories

For parts and accessories, please refer to our separate Returns
page for the process and information we need from you (order number, part
number/SKU, and reason for return). Unless faulty or not as described, returned
items should be unused and, where possible, in their original packaging.

5.4
Refunds

Where a refund is due, we will process it using the same payment
method you used for the original purchase, within 14 days of receiving the
returned goods or, if earlier, within 14 days of you providing evidence of
having sent the goods back.

5.5
Faulty goods

If goods are faulty, not as described, or not fit for purpose,
you may be entitled to a repair, replacement, refund, or price reduction under
the Consumer Rights Act 2015. Please contact us to discuss your options, this
is separate from, and unaffected by, the cancellation rights described above.

These Terms, and any dispute or claim arising out of or in
connection with them (including non-contractual disputes or claims), are
governed by and construed in accordance with the law of England and Wales.